Privacy Policy
### **Privacy Policy of EscrowVillage**
Effective Date: November, 2024.
At **EscrowVillage**, we are committed to protecting your privacy and ensuring a safe and secure experience for all our users. This Privacy Policy outlines the types of personal information we collect, how we use it, and how we protect it. By using our platform, you agree to the practices described in this policy.
Please read this Privacy Policy carefully. If you have any questions or concerns, feel free to contact us at **[Contact Information]**.
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### **1. Information We Collect**
We collect personal and transactional information to provide you with a secure and seamless experience when using our services. The information we collect may include, but is not limited to:
- **Personal Identification Information:**
- Full name
- Email address
- Phone number
- Address
- Date of birth (for identity verification purposes)
- **Account Information:**
- Username
- Password
- Transaction history
- Payment methods (bank account, cryptocurrency wallet details)
- **Usage Data:**
- IP address
- Browser type and version
- Operating system
- Referral sources
- Pages visited and time spent on our website
- Device information (e.g., mobile phone, tablet, or desktop)
- **Payment Information:**
- Bank account details
- Cryptocurrency wallet information
- Payment history
- **Identification Documents (for verification):**
- Government-issued identification (e.g., passport, driver’s license)
- Proof of address (e.g., utility bills, bank statements)
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### **2. How We Use Your Information**
We use the information we collect to provide and improve our services, ensure security, and comply with legal requirements. Specifically, we may use your information for the following purposes:
- **To Provide Services:**
- To process transactions (buying, selling, currency swaps)
- To facilitate escrow services and ensure the safe transfer of funds
- To verify your identity and prevent fraud
- **To Communicate with You:**
- To send account-related notifications, including transaction updates, account status, and security alerts
- To respond to inquiries and provide customer support
- To send promotional offers or updates (you can opt-out of marketing communications at any time)
- **For Security and Compliance:**
- To comply with anti-money laundering (AML) and know your customer (KYC) regulations
- To detect and prevent fraud, unauthorized access, or breaches of our platform
- To maintain the integrity and security of our services
- **For Research and Improvement:**
- To analyze usage data to improve the functionality and performance of our platform
- To enhance user experience and develop new features based on user feedback and behavior
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### **3. How We Protect Your Information**
We take the protection of your personal data seriously and implement strict security measures to safeguard it. These measures include:
- **Data Encryption:**
We use industry-standard encryption (SSL/TLS) to secure the transfer of data between your device and our servers.
- **Two-Factor Authentication (2FA):**
We encourage and support the use of two-factor authentication (2FA) for additional security when accessing your account.
- **Access Control:**
Access to your personal data is limited to authorized personnel only. We follow strict access control protocols to ensure that only those with a legitimate need can access sensitive data.
- **Regular Security Audits:**
We conduct regular security audits and vulnerability assessments to identify and address potential risks to your data.
- **Data Retention Policy:**
We retain personal data only for as long as necessary to provide our services and comply with legal and regulatory obligations. Once this period has passed, we will securely delete or anonymize your data.
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### **4. Sharing Your Information**
We will never sell, rent, or trade your personal information to third parties. However, we may share your data in the following circumstances:
- **With Service Providers:**
We may share your data with third-party vendors and service providers who assist us in operating our platform, processing payments, or providing customer support. These service providers are required to comply with our privacy standards and may not use your data for purposes other than the services they provide to us.
- **For Legal and Regulatory Compliance:**
We may disclose your information to authorities if required by law, including in response to legal processes, court orders, or government investigations, or to protect our legal rights or the safety of others.
- **In the Event of a Business Transaction:**
In the case of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. In such cases, we will notify you and ensure that your information is protected under the terms of the new entity’s privacy policy.
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### **5. Cookies and Tracking Technologies**
We use cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device that allow us to:
- Improve site functionality and usability
- Remember your preferences and settings
- Analyze user behavior and improve our services
- Provide personalized content and advertisements
You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our platform.
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### **6. Your Rights and Choices**
As a user of **EscrowVillage**, you have certain rights and choices regarding your personal information:
- **Access and Correction:**
You can access and update your personal information through your account settings. If you need assistance with updating your information, please contact our support team.
- **Opt-Out of Marketing Communications:**
You can opt out of receiving marketing communications at any time by clicking the "unsubscribe" link in our emails or contacting us directly.
- **Delete Your Account:**
If you wish to delete your account or request the deletion of your personal data, please contact us. We will process your request in accordance with applicable laws.
- **Data Portability:**
You have the right to request a copy of your personal data in a structured, commonly used format. This allows you to transfer your information to another service provider.
- **Data Protection Authorities:**
If you believe your privacy rights have been violated, you have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.
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### **7. Third-Party Links**
Our platform may contain links to third-party websites or services. These third parties may have their own privacy policies, and we are not responsible for their practices. We encourage you to review the privacy policies of any third-party sites you visit.
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### **8. Changes to This Privacy Policy**
We reserve the right to update this Privacy Policy at any time. When we make changes, we will update the effective date at the top of this policy. We encourage you to review this policy periodically to stay informed about how we are protecting your personal information.
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### **9. Contact Us**
If you have any questions or concerns about this Privacy Policy or the way we handle your personal information, please contact us at:
**EscrowVillage**
Email: protect@esrowvillage.com
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By using **EscrowVillage**, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as outlined herein.